Frequently Asked Questions
Frequently Asked Questions
You can browse the questions by selecting one of the categories below for what you are curious about regarding Deliadore.
Are your products original?
Yes, all our products are original and made from high-quality materials. Each product is carefully selected and undergoes quality control.
What materials are used in the products?
We use 925 sterling silver, gold plating, and natural stones.
Do the products cause allergic reactions?
We use hypoallergenic materials, suitable for sensitive skin.
Do product images reflect reality?
Yes, professional photos show the actual products. Color differences may result from screen settings.
How can I find out product dimensions?
Detailed measurement information is available on each product page.
Can I have a custom design made?
Yes, you can contact us for your custom design requests.
Do the products have a warranty?
We offer a warranty against manufacturing defects for our jewelry and accessory products. For detailed information, please contact our customer service.
How can I place an order?
Add the product you like to your cart, proceed to the payment page, and complete your order by entering your address information correctly.
How long after ordering will it be shipped?
Your orders are shipped within 1-3 business days.
How much is the shipping fee?
Shipping fees vary depending on your cart total. We offer free shipping above a certain amount.
Which shipping company do you work with?
We work with reliable shipping companies. Shipping company information will be shared upon order confirmation.
How can I track my order?
You can track your order on the shipping company's website using the tracking number sent via email.
How long does shipping take?
Deliveries within Turkey take 1-3 business days. Please ensure you have entered your address information correctly.
Can I make a return?
Returns are accepted only if the product packaging has not been opened and the product is faulty. Since each product is custom-made, returns cannot be made for opened products.
Can I make an exchange?
Product exchanges are not possible. Since each product is custom-made, exchanges can only be made for faulty products.
Who is responsible for return shipping costs?
In case of a product defect, the return shipping cost is borne by us. In other cases, it is borne by the customer.
How does the return process work?
Notify our customer service of your return request. If the product packaging has not been opened and the product is faulty, your return process will be initiated.
Under what circumstances are returns not accepted?
Products that have been opened, used, or damaged cannot be returned. Since each product is custom-made, returns are accepted only for faulty products.
What payment methods do you accept?
We accept credit card and debit card payments. We use the PayTR secure payment infrastructure.
Can I pay in installments?
Yes, you can take advantage of installment options with credit cards.
Is payment secure?
Yes, secure payment is made with an SSL certificate and 3D Secure. Your card information is not stored.
Is an invoice issued?
Yes, an e-invoice is issued for all orders and sent to your email address.
Is my personal information safe?
Yes, we provide KVKK and GDPR compliant data protection. Your information is stored securely.
Can I pay by wire transfer/EFT?
Currently, we only accept credit card and debit card payments.