Choose a category below to browse answers to common questions about Deliadore.
Are your products original?
Yes. All our products are Deliadore designs, made from 925 sterling silver in our workshop at Vezir Han, Istanbul. Every piece is quality-checked before it ships.
What materials do you use?
Our products are made from 925 sterling silver and come in Dark Silver, Light Silver, Gold Silver and Rose Silver plating options.
Can the products cause an allergic reaction?
Our products are made from 925 sterling silver. If you have a metal sensitivity, please contact us before purchasing.
Why are the products made to order?
Each piece is prepared for you based on the base, colour/plating and charm combination you choose. That is why our products are not shipped from stock and the right of withdrawal does not apply.
Do the product images show the real products?
Yes, the images show our real products. Because they are handcrafted, there may be small differences in tone, and colours may look different depending on your screen settings.
How can I find product sizes?
Size information is on each product page. If you are unsure, contact us at info@deliadore.com before ordering.
Can I order a custom design?
Yes. For custom design requests, contact us at info@deliadore.com or (+90) 533 424 36 05 and we will look at your request together.
Do your products have a warranty?
We do not offer a separate warranty period. Manufacturing defects are covered by a free replacement or a full refund, and your statutory rights under Turkish Consumer Protection Law No. 6502 remain reserved.
How should I care for my jewelry?
Avoid contact with chemicals such as perfume, chlorine, sea water and cleaning products, protect it from impact, and keep it in its box when you are not wearing it. Damage from these causes is not considered a manufacturing defect.
How do I place an order?
Choose your product and add it to your cart, approve the Preliminary Information Form and the Distance Sales Agreement in the cart, then enter your details at checkout to complete your order. For a step-by-step guide, see our How to Order page.
When will my order ship?
Because our products are made to order, your order is usually prepared within 1–3 business days and handed to the carrier within 7 business days at the latest.
How long does delivery take?
Once shipped, orders are usually delivered within a few business days, depending on the carrier and your address. In all cases, your order is delivered within 30 days at the latest.
How much is shipping?
Shipping is free for all orders within Türkiye.
Which carriers do you use?
We ship with Yurtiçi Kargo, DHL and PTT Kargo. When your order ships, we email you the carrier name and tracking number.
How can I track my order?
Use the tracking number in your shipping email on our Order Tracking page or on the carrier's website.
Can I cancel my order?
Your order can be cancelled before it goes into production. Email info@deliadore.com with your order number or call (+90) 533 424 36 05 on the same day you placed your order. Orders already in production cannot be cancelled.
I entered the wrong address. What should I do?
If you contact us before your order ships, we will update your address free of charge. If a shipped parcel is returned to us because of an incorrect address, the shipping cost for redelivery is paid by the recipient.
Can I return my order?
Because our products are made to order based on your choices and cannot be sold to another customer, the right of withdrawal and returns do not apply. If a product has a manufacturing defect or arrives damaged, we offer a free replacement or a full refund. For details, see our Refund Policy.
Can I exchange my order?
Exchanges are not possible for a change of colour, plating, size or charm. If a product has a manufacturing defect or arrives damaged, we replace it free of charge.
My product arrived damaged or defective. What should I do?
If the parcel is damaged, ask the courier to prepare a damage report. Within 48 hours of delivery, send your order number and photos to info@deliadore.com. Once your request is approved, you send the product back to us free of charge via our contracted carrier; after inspection, we send you a new product or refund your payment, whichever you prefer.
When will I receive my refund?
Refunds are made to your original payment method within 14 days at the latest after the product reaches us. For instalment payments the full amount is refunded; how long it takes to appear on your card depends on your bank.
What is not covered?
Damage caused by contact with chemicals (perfume, chlorine, sea water, etc.), impact or improper use is not considered a manufacturing defect.
Which payment methods do you accept?
You can pay with Visa, Mastercard, American Express and Troy credit and debit cards through the PayTR secure payment system.
Can I pay in instalments?
Yes, credit cards can be paid in up to 12 instalments. Instalment interest may apply depending on your bank; the exact amount is shown at checkout.
Can I pay by bank transfer?
Payments are taken by card. If you have a problem paying by card, contact us at info@deliadore.com or (+90) 533 424 36 05 and we can offer payment by bank transfer.
Is payment secure?
Yes. Payments are processed by PayTR, encrypted with SSL and verified with 3D Secure. Your card details are not seen or stored by Deliadore.
Will I receive an invoice?
Yes, an invoice is issued for every order and sent to your email address. For the invoice we ask for your Turkish ID number for individual orders, or the tax office and tax number for corporate orders; this information is used only for invoicing.
Is my personal information safe?
Your personal data is processed and protected under the Turkish Personal Data Protection Law No. 6698. For details, see our KVKK Privacy Notice and Privacy Policy.