Distance Sales Agreement

1. PARTIES AND SUBJECT MATTER

This Distance Sales Agreement ("Agreement") was approved electronically between the following parties on the date of the Buyer's order:

SELLER INFORMATION

BUYER INFORMATION

*Detailed order and invoice information of the Buyer is also included in the confirmation email.

2. SCOPE

This Agreement governs the sale and delivery by the Seller to the Buyer of the products (the “Products”) ordered by the Buyer through the www.deliadore.com website (the “Website”), as well as the other rights and obligations of the Parties.

3. PRODUCTS AND PRICE

The type, quantity, model, colour and sale price including all taxes of the Products are as stated on the product page of the Website and in this Agreement. The list of Products and the sale price including all taxes are included in the order confirmation email and the invoice sent to the Buyer.

4. INVOICE INFORMATION

The invoice is issued based on the information provided by the Buyer during the order. A Turkish ID Number is requested from individual buyers, and the tax office and Tax Identification Number from corporate buyers, solely to fulfil the legal obligation to issue an invoice.

5. DELIVERY INFORMATION

The recipient, contact details and delivery address are the up-to-date information provided by the Buyer in the order form and notified to the Seller.

6. INFORMATION PROVIDED TO THE BUYER IN ADVANCE

Before the Agreement is concluded, the Buyer confirms having read the Preliminary Information Form and the information texts on the Website, and having been informed about the characteristics of the products, the Seller's details, the total price, payment and delivery terms, and dispute resolution methods. In particular, the Buyer confirms having been informed before ordering that the Products are made according to their own choices and that the right of withdrawal therefore does not apply.

7. PRODUCTION AND DELIVERY

Products are not shipped from stock. Each product is made to order based on the base, colour/plating and charm combination chosen by the Buyer. Orders are usually prepared within 1–3 business days and are handed over to the carrier within 7 business days at the latest.

The Seller is obliged to deliver the Products to the address provided by the Buyer; the Buyer is responsible for ensuring that this address is complete and correct. In all cases, the Products are delivered within the legal maximum of 30 (thirty) days from the date the order reaches the Seller. Shipping within Türkiye is free of charge and covered by the Seller. If an address error is reported before the Products are handed to the carrier, the address is updated free of charge. Once shipped, if a parcel cannot be delivered and is returned to the Seller because the Buyer provided an incomplete or incorrect address or did not collect it, the shipping cost for redelivery is paid by the Buyer.

8. PAYMENT

Prices on the Website include VAT. Payment is made by credit or debit card bearing the Visa, Mastercard, American Express or Troy logo, through the PayTR secure payment infrastructure. If a problem occurs during payment, the Buyer may contact the Seller to request payment by bank transfer (Havale/EFT).

Instalment options of up to 12 months are available on credit cards. Depending on the bank and card type, instalment charges may apply; the final amount is shown at the payment step. If the bank or payment institution cancels the payment, the Seller is released from its delivery obligation.

9. SELLER'S RIGHTS AND OBLIGATIONS

The Seller undertakes to deliver the Products complete and in accordance with the order. The Seller is responsible for any loss or damage occurring until the Products are delivered to the Buyer. If fulfilling the order becomes impossible, the Seller will inform the Buyer within 3 days and refund the amount paid within 14 days.

10. BUYER'S RIGHTS AND OBLIGATIONS

The Buyer is kindly asked to check the package upon delivery and, if the package is damaged, to have the courier prepare a damage report and to notify info@deliadore.com with photographs within 48 hours of delivery. For corporate invoices, the Buyer is responsible for the accuracy of the tax information.

11. RIGHT OF WITHDRAWAL

The Products are made to order based on the base, colour/plating and charm combination chosen by the Buyer. A returned product cannot be sold to another buyer and would have to be melted down to be reused. Therefore, pursuant to Article 15(1)(ç) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to these Products, which are prepared in line with the Buyer's requests and personal needs.

12. DEFECTIVE OR DAMAGED PRODUCTS

If a Product has a manufacturing defect or is delivered damaged, the Buyer may exercise their rights under Turkish Consumer Protection Law No. 6502. In this case, the Seller provides a free replacement or a full refund. Refunds are made to the original payment method within 14 days at the latest after the product reaches the Seller. Shipping of defective or damaged products via the Seller's contracted carrier is free of charge. Damage caused by contact with chemicals, impact or improper use is not considered a defect.

13. COMPLAINTS AND DISPUTE RESOLUTION

You can send all requests and complaints to info@deliadore.com or (+90) 533 424 36 05. Disputes fall under the jurisdiction of the Provincial and District Consumer Arbitration Committees and Consumer Courts, within the monetary limits announced annually by the Turkish Ministry of Trade.

14. PRIVACY AND PROTECTION OF PERSONAL DATA

The Buyer's personal data is processed by the Seller in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK) and as described in the KVKK Privacy Notice and Privacy Policy on the Website.

15. EVIDENCE AGREEMENT

The Parties agree that, in any dispute arising from this Agreement, the Seller's official books and commercial records and the electronic data stored in its database shall constitute conclusive evidence (Turkish Code of Civil Procedure, Art. 193).

16. ENTRY INTO FORCE

This Agreement, consisting of 16 (sixteen) articles, enters into force on the date it is approved electronically by the Buyer. The order confirmation email and its attachments form an integral part of the Agreement.