Preliminary Information Form

IMPORTANT: Our products are not shipped from stock; each one is made to order based on the base, colour/plating and charm combination you choose. For this reason, the right of withdrawal does not apply to the products on our website. In the event of a manufacturing defect or damaged delivery, we offer a free replacement or a full refund.

1. PARTIES AND SUBJECT

This Preliminary Information Form ("Form") has been prepared for the purpose of providing information in accordance with the provisions of the Law on Consumer Protection ("TKHK") and the Distance Contracts Regulation ("Regulation") concerning the Distance Sales Agreement to be concluded between GAİJİN MÜCEVHERAT VE AKSESUAR LİMİTED ŞİRKETİ (“Seller”) and (“Buyer”).

The Seller and the Buyer shall hereinafter be referred to individually as "Party" and collectively as "Parties".

2. SELLER INFORMATION

3. BUYER INFORMATION

4. MAIN CHARACTERISTICS AND PRICE OF THE PRODUCTS

The type, quantity, model, colour and sale price including all taxes of the Products are as stated on the product page of the Website and in the Agreement (the “Products”).

Prices published on the Website are sale prices and remain valid until updated. Prices announced for a limited period are valid until the end of that period.

5. DELIVERY AND INVOICE INFORMATION

Delivery Information: The recipient, contact and address details are those provided by the Buyer in the order form.

Invoice Information: The invoice is issued based on the information provided by the Buyer during the order. A Turkish ID Number is requested from individual buyers, and the tax office and Tax Identification Number from corporate buyers, solely to fulfil the legal obligation to issue an invoice.

6. TOTAL PRICE

The total order amount (product price and taxes included) is shown at the payment step and included in the order confirmation email and the invoice sent to the Buyer. No shipping fee is charged for deliveries within Türkiye.

7. PRODUCTION AND DELIVERY

Products are not shipped from stock. Each product is made to order based on the base, colour/plating and charm combination chosen by the Buyer. Orders are usually prepared within 1–3 business days and are handed over to the carrier within 7 business days at the latest.

The Seller is obliged to deliver the Products to the address provided by the Buyer; the Buyer is responsible for ensuring that this address is complete and correct. In all cases, the Products are delivered within the legal maximum of 30 (thirty) days from the date the order reaches the Seller. Shipping within Türkiye is free of charge and covered by the Seller. If an address error is reported before the Products are handed to the carrier, the address is updated free of charge. Once shipped, if a parcel cannot be delivered and is returned to the Seller because the Buyer provided an incomplete or incorrect address or did not collect it, the shipping cost for redelivery is paid by the Buyer.

8. PAYMENT

Prices on the Website include VAT. Payment is made by credit or debit card bearing the Visa, Mastercard, American Express or Troy logo, through the PayTR secure payment infrastructure. If a problem occurs during payment, the Buyer may contact the Seller to request payment by bank transfer (Havale/EFT).

Instalment options of up to 12 months are available on credit cards. Depending on the bank and card type, instalment charges may apply; the final amount is shown at the payment step. If the bank or payment institution cancels the payment, the Seller is released from its delivery obligation.

9. SELLER'S RIGHTS AND OBLIGATIONS

The Seller undertakes to deliver the Products complete and in accordance with the order. The Seller is responsible for any loss or damage occurring until the Products are delivered to the Buyer. If fulfilling the order becomes impossible, the Seller will inform the Buyer within 3 days and refund the amount paid within 14 days.

10. BUYER'S RIGHTS AND OBLIGATIONS

The Buyer is kindly asked to check the package upon delivery and, if the package is damaged, to have the courier prepare a damage report and to notify info@deliadore.com with photographs within 48 hours of delivery. For corporate invoices, the Buyer is responsible for the accuracy of the tax information.

11. RIGHT OF WITHDRAWAL

The Products are made to order based on the base, colour/plating and charm combination chosen by the Buyer. A returned product cannot be sold to another buyer and would have to be melted down to be reused. Therefore, pursuant to Article 15(1)(ç) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to these Products, which are prepared in line with the Buyer's requests and personal needs.

12. DEFECTIVE OR DAMAGED PRODUCTS

If a Product has a manufacturing defect or is delivered damaged, the Buyer may exercise their rights under Turkish Consumer Protection Law No. 6502. In this case, the Seller provides a free replacement or a full refund. Refunds are made to the original payment method within 14 days at the latest after the product reaches the Seller. Shipping of defective or damaged products via the Seller's contracted carrier is free of charge. Damage caused by contact with chemicals, impact or improper use is not considered a defect.

13. TECHNICAL STEPS AND TOOLS

The steps for placing an order are explained on the How to Order page. Before confirming the order at the payment step, the Buyer can review and correct their cart and the information entered.

14. PRIVACY AND PROTECTION OF PERSONAL DATA

The Buyer's personal data is processed by the Seller in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK) and as described in the KVKK Privacy Notice and Privacy Policy on the Website.

15. COMPLAINTS AND DISPUTE RESOLUTION

You can send all requests and complaints to info@deliadore.com or (+90) 533 424 36 05. Disputes fall under the jurisdiction of the Provincial and District Consumer Arbitration Committees and Consumer Courts, within the monetary limits announced annually by the Turkish Ministry of Trade.